Compliments and Concerns

We encourage your feedback as communication is our top priority for a successful relationship.

We are here to listen

At Crescent Lending Solutions, we work hard to build strong and lasting relationships with our valued clients. Listening to your feedback enables us to quickly address any immediate concerns you may have and continually improve our products and services to you.

If we do not meet your expectations, we want you to tell us. We also know there will be times when you may wish to compliment us on something we have done well and other times when you may wish to tell us how we can improve. We welcome your feedback in both cases and place great value on what you tell us.

Compliments

We appreciate it when you tell us that we have succeeded in making your experience a pleasant and successful one.

Concerns

If you do not feel that you have received the highest standard of service from us, we encourage you to tell us as soon as possible. We have developed a process that makes it easy for you to share your concerns with us and for them to be addressed quickly and fairly.

You can contact us by whichever of the following means best suits you:

Crescent Lending Solutions

Attn: George Fattal

Postal: PO Box 182, Underwood QLD 4119

Mobile: 0411 203 433

Tel: 07 3208 8970

Email: george@crescentls.com.au

Or simply fill out the form below.

Please provide as much detail as possible about your complaint, so we can take action accordingly.

Need an update on your complaint?

If you have lodged a complaint with us, you can contact us at any time to ask for an update on its status. Contact us through any of the methods listed above and please be sure to refer to your earlier communication so that we can respond effectively.

Resolution

We will try to deal with your complaint on the spot. However, if this is not possible, we will write to you to acknowledge your complaint within 5 days. We will ensure we treat you fairly and will work to resolve your complaint as soon as possible. In the rare event we are still investigating your complaint after 45 days we will write to you to explain why and to let you know when we expect to have completed our investigation.

When we have completed our investigation we will write to let you know the outcome and the reasons for our decision.

Taking it further

We hope that you will be satisfied with how we handle your complaint. However, if your concerns remain unresolved, or you have not heard from us within 45 days, then you may have your complaint heard by an independent party, the Australian Financial Complaints Authority (AFCA).

Online: www.afca.org.au

Email: info@afca.org.au

Phone: 1800 931 678 (free call)

Mail: Australian Financial Complaints Authority

GPO Box 3, Melbourne VIC 3001

Thank you for your time and feedback. Your input will help us improve, better serve your needs, and find more ways to support you. We really value both your concerns and compliments.