Compliments and concerns.

If you’re unhappy with our service, please tell us so we can put it right. Most concerns are resolved quickly with a phone call.

1. Contact George

Call 0411 203 433 or email george@crescentls.com.au, and tell us what happened and what you’d like us to do.

2. We acknowledge and investigate

We acknowledge your complaint within one business day, look into it fairly and keep you updated. We aim to give you a final response within 30 calendar days.

3. If you’re still not satisfied

You can contact the Australian Financial Complaints Authority (AFCA), a free and independent external dispute resolution service. Time limits may apply, so please act promptly.

• Websitewww.afca.org.au
• Emailinfo@afca.org.au
• Phone1800 931 678 (free call)
• MailGPO Box 3, Melbourne VIC 3001